Refund Policy
Your satisfaction is our priority - understanding your refund rights with Mindorazelva
Important Notice
This refund policy applies to all services and educational materials provided by Mindorazelva. Please read carefully to understand your rights and our commitment to customer satisfaction.
Refund Eligibility
At Mindorazelva, we stand behind the quality of our cryptocurrency education services. You may be eligible for a refund under the following circumstances:
- Service cancellation within 14 days of initial purchase for premium educational content
- Technical issues preventing access to purchased materials for more than 48 hours
- Duplicate charges or billing errors on your account
- Failure to receive promised educational materials within specified timeframes
- Service discontinuation by Mindorazelva affecting your active subscription
Refunds are not available for services already consumed, downloaded materials that have been accessed, or one-on-one consultation sessions that have been completed.
Refund Process & Timeline
Our refund process is designed to be straightforward and transparent. Here's exactly what happens when you request a refund:
Step-by-Step Refund Process
Submit refund request via email or contact form with order details
Review process begins within 24 hours of request submission
Decision communicated within 3-5 business days via email
Approved refunds processed within 7-10 business days
Payment Method Considerations
Refund processing times vary depending on your original payment method. Here's what you can expect:
- Credit Card payments: 5-10 business days after approval
- Bank transfers: 7-14 business days depending on your financial institution
- Digital wallet payments: 3-7 business days for most providers
- Cryptocurrency payments: Case-by-case basis due to blockchain confirmation requirements
Special Refund Scenarios
We understand that certain situations require special consideration. These scenarios have specific refund procedures:
Medical emergencies, military deployment, or other documented hardships may qualify for expedited refund processing outside our standard eligibility criteria.
For subscription services, refunds are calculated on a pro-rata basis for unused portions of your subscription period. Partial month refunds are issued based on remaining days in your billing cycle.
Required Information
To process your refund request efficiently, please provide the following information:
- Order confirmation number or transaction ID
- Email address associated with your Mindorazelva account
- Detailed reason for the refund request
- Date of original purchase or subscription start date
- Screenshots of any technical issues (if applicable)
Dispute Resolution
If you disagree with our refund decision, we offer a fair dispute resolution process. You can escalate your case to our senior customer service team within 30 days of the initial decision. We'll conduct a thorough secondary review of your request with fresh eyes.
For disputes involving amounts over £100, we can arrange a phone consultation to discuss your specific situation and explore alternative solutions that might better serve your needs.
Need to Request a Refund?
Our customer service team is available Monday through Friday, 9 AM to 6 PM GMT, to assist with all refund requests and questions.