Privacy Policy
Your privacy matters to us at Mindorazelva
Last updated: December 2024
Introduction and Overview
At Mindorazelva, we believe transparency about data collection and usage forms the foundation of trust between us and our users. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you use our cryptocurrency education platform and related services.
We've designed this policy to be clear and accessible. If you have questions about any section, don't hesitate to reach out to our privacy team directly. Your understanding of these practices helps you make informed decisions about sharing information with us.
Key Point: We never sell your personal data to third parties. Our business model focuses on providing valuable educational content, not monetizing your information.
Information We Collect
Account Information
When you create an account with Mindorazelva, we collect basic information necessary to provide our services. This includes your email address, chosen username, and encrypted password. We also store your learning preferences and progress through our educational modules.
- Email address for account verification and important communications
- Username for platform identification and community features
- Password (stored using industry-standard encryption)
- Learning preferences and educational progress tracking
- Profile customization settings and display preferences
Usage and Analytics Data
We collect information about how you interact with our platform to improve your learning experience. This includes pages visited, time spent on educational content, quiz results, and feature usage patterns. This data helps us understand which resources prove most valuable to our users.
Technical information like your device type, browser version, and IP address is collected automatically. We use this data to ensure our platform works properly across different devices and to identify potential security issues.
Communication Records
When you contact our support team or participate in community discussions, we maintain records of these interactions. This helps us provide better assistance and track resolution of any issues you might encounter.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience on our platform. We don't use your data for purposes unrelated to providing educational services or maintaining platform security.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account management and authentication | Email, username, password | Contract performance |
| Personalized learning experience | Progress data, preferences | Legitimate interest |
| Platform improvement and analytics | Usage patterns, technical data | Legitimate interest |
| Customer support | Communication records, account info | Contract performance |
| Security and fraud prevention | IP address, device information | Legitimate interest |
Data Storage and Security
We implement multiple layers of security to protect your information. Your data is stored on secure servers located in the United Kingdom, with additional backup systems to ensure continuity of service.
Technical Safeguards
- End-to-end encryption for all data transmission
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Automated backup systems with secure off-site storage
- Access controls limiting data access to essential personnel only
Data Retention Periods
We retain your personal information only as long as necessary to provide our services or as required by applicable laws. Account information remains active while you use our platform. After account deletion, most personal data is removed within 30 days, though some records may be retained longer for legal compliance purposes.
Anonymous usage analytics may be retained indefinitely to help improve our educational content, but this data cannot be linked back to individual users.
Your Privacy Rights
Under UK data protection laws, you have several rights regarding your personal information. We've made it easy to exercise these rights through your account settings or by contacting our privacy team directly.
Access Your Data
Request a complete copy of all personal information we hold about you. We'll provide this in a readable format within 30 days of your request.
Correct Information
Update or correct any inaccurate information in your account. Most corrections can be made directly through your account settings.
Delete Your Account
Request complete deletion of your account and associated personal data. This action is permanent and cannot be undone.
Restrict Processing
Limit how we process your information while maintaining your account. Useful if you're concerned about data accuracy.
Data Portability
Export your data in a format that allows you to transfer it to another service provider if you choose to leave our platform.
Object to Processing
Object to certain types of data processing, particularly for marketing purposes or analytics that aren't essential for service provision.
Third Party Services and Data Sharing
We work with carefully selected third-party services to provide certain platform features. These partnerships are governed by strict data processing agreements that limit how your information can be used.
Service Providers We Work With
- Cloud hosting providers for secure data storage and platform operation
- Email service providers for account notifications and educational content delivery
- Analytics services to understand platform usage and improve user experience
- Customer support tools to provide efficient assistance when you need help
- Security services for fraud detection and account protection
We never share your personal information for advertising purposes or sell it to data brokers. Any data sharing occurs only when necessary to provide our services or comply with legal requirements.
International Data Transfers
While our primary servers are located in the United Kingdom, some of our service providers may process data in other countries. When this occurs, we ensure appropriate safeguards are in place through standard contractual clauses or adequacy decisions recognized by UK authorities.
You can request specific information about where your data is processed by contacting our privacy team. We maintain detailed records of all international transfers and the protective measures in place.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to provide essential functionality and improve your experience. Essential cookies enable basic features like user authentication and security measures.
Analytics cookies help us understand how users interact with our educational content, allowing us to identify areas for improvement. You can control non-essential cookies through your browser settings, though this may limit some platform features.
We provide detailed cookie preferences in your account settings, allowing you to choose exactly which types of tracking you're comfortable with.
Updates to This Policy
This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform.
Minor updates that don't affect how we handle your personal information may be made without individual notification, but we'll always update the "last modified" date at the top of this policy.
We encourage you to review this policy periodically, especially before providing new types of information or using new platform features.
Contact Our Privacy Team
Questions about this policy or how we handle your data? Our privacy team is here to help.
Email: [email protected]
Address: 21-23 Emery Rd, Brislington, Bristol BS4 5PF, United Kingdom
Phone: +442074372616
We aim to respond to all privacy-related inquiries within 48 hours during business days.